At Beat Punch, your satisfaction is our priority. If you are not completely happy with your purchase, we’re here to help.
1. Eligibility for Returns
- You may request a return within 30 days of receiving your order.
- Items must be:
- Unused and in the same condition as received.
- In the original packaging with all accessories included.
- Proof of purchase (order confirmation or receipt) is required.
2. Non-Returnable Items
- Gift cards, downloadable products, and promotional items cannot be returned.
- Used, damaged, or altered items not due to our error are not eligible for return.
3. Refunds
- Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to your original payment method within 5–10 business days.
- Shipping costs are non-refundable.
4. Exchanges
- We only replace items if they are defective or damaged.
- If you need to exchange your product for the same item, contact us at support@beat-punch.com.
5. Return Shipping
- Customers are responsible for paying return shipping costs unless the item is defective, damaged, or sent in error.
- We recommend using a trackable shipping service or purchasing shipping insurance for returns.
6. Damaged or Defective Items
If you receive a defective or damaged product, contact us within 7 days of delivery with photos/videos of the issue. We will arrange a replacement or refund at no additional cost.
7. How to Start a Return
- Email us at support@beat-punch.com with your order number and reason for return.
- Wait for our confirmation and return instructions.
- Ship the product back to us.
8. Contact Us
If you have any questions about our Refund & Returns Policy, reach us at:
📩 support@beat-punch.com